502.12 - Student Complaints and Grievances

Creating an environment where students feel comfortable addressing their concerns in a meaningful manner is vital to the learning process. It is the goal of the board to resolve student complaints at the lowest organizational level. Student complaints and grievances regarding board policy, administrative regulations, or other matters should first be addressed to the student's teacher or another licensed employee, other than the administration, for resolution of the complaint.

If the complaint cannot be resolved by the student’s teacher or a licensed employee, the student may discuss the matter with the building principal within 7 days of the employee's decision. If the matter cannot be resolved by the building principal, the student may discuss it with the superintendent within 7 days after speaking with the building principal.

If the matter is not satisfactorily resolved by the superintendent, the student may request to have the matter placed on the board agenda of a regularly scheduled board meeting in compliance with board policy. The board retains discretion as to whether to consider or take action on any complaints.

Adopted: 9/98
Reviewed: 5/11; 4/12; 7/13; 10/14; 1/15; 10/17; 9/20
Revised: 1/22; 10/23
Related Policy: 1003.3
Legal Reference (Code of Iowa): § 279.8
IASB Reference: 502.04